| E-Learning for Health Modules |
| Nurturing Safety |
https://portal.e-lfh.org.uk/Component/Details/508407 |
| If Things Go Wrong |
https://portal.e-lfh.org.uk/Component/Details/508413 |
| Handling Complaints |
https://portal.e-lfh.org.uk/Component/Details/508419 |
| Learning from Complaints |
https://portal.e-lfh.org.uk/Component/Details/508425 |
| Medical Error: When Things Go Wrong |
https://portal.e-lfh.org.uk/Component/Details/508431 |
| Valuing feedback and complaints |
https://portal.e-lfh.org.uk/Component/Details/508437 |
| Encouraging Feedback and Using it |
https://portal.e-lfh.org.uk/Component/Details/508443 |
| The NHS Complaints and Feedback Process |
https://portal.e-lfh.org.uk/Component/Details/508449 |
| The Value of Apology |
https://portal.e-lfh.org.uk/Component/Details/508455 |
| Managing difficult behaviour |
https://portal.e-lfh.org.uk/Component/Details/508461 |
| Being Open in Practice |
https://portal.e-lfh.org.uk/Component/Details/508467 |
| Creating an Open Fair and Informed Culture |
https://portal.e-lfh.org.uk/Component/Details/508473 |
| Electronic Resources |
| RCOphth: Complaints Procedure |
https://curriculum.rcophth.ac.uk/wp-content/uploads/2014/07/2014-EXEC-250_Complaints_Procedure_2014-1.pdf |
| General Medical Council: How can the GMC help me with my concern? |
http://www.gmc-uk.org/concerns/30413.asp |
| Parliamentary and Health Service Ombudsman |
https://www.ombudsman.org.uk |
| Independent Doctors Federation: Complaint Resolution Procedure |
https://www.idf.uk.net/complaints-compliments.aspx |
