Communication C2

Code

C2

Learning Outcome

• Communicate effectively and sensitively with patients, relatives and carers in a variety of situations.
• Ensure patients receive the information they require, including during local anaesthetic surgery.
• Demonstrate active listening throughout consultations.
• Explain matters in terms understood by a lay person.
• Be sensitive during questioning.
• Be able to draw a consultation to a satisfactory conclusion.

Assessment

CRS1 MSF Part 2 FRCOphth 

Assessor

Feedback likely from: medical staff, Allied Health Professional (nurse, optometrist, orthoptists)

Target Year of Achievement

Year 1 (annual review)

Related Learning Outcomes

Overview

• Be aware that patients may well not know what to expect, especially in theatre. Tell them what you are going to do.
• Use language the patient will understand.
• Consider carefully how you can best structure a conversation, using signposts to make it clear to the patient what you are discussing, e.g. “now your treatment plan.”
• Ensure you sum up at the end of a consultation, check the patient’s understanding and allow time for questions.
• Consider the value of a follow-up letter, email or phone-call to the patient.
• Continuously develop your skills further; reflect on what could have gone better in an interaction, ask a colleague to observe you and feedback, collect patient feedback, consider courses.

Resources

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