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Communication C7

To assess a patient clinically, in OPD and elsewhere, in particular to:

TITLE	MITIGATE COMMUNICATION BARRIERS
Code	C7
Learning Outcome	Communicate appropriately when there are language and other potential barriers to effective communication. Recognise when normal communication may be difficult because of problems of language, culture, hearing impairment, age or mental state and make provision during the consultation to mitigate the impact of these problems on patient communication.
Assessment	MSF Part 2 FRCOphth
Assessor	Feedback likely from: medical staff, Allied Health Professional (nurse, optometrist, orthoptists)
Target Year of Achievement	Year 1 (annual review)
Related Learning Outcomes
Overview	Consider the effect of not being able to communicate effectively with patients because of a language barrier or because of culture, hearing impairment, age or mental state. Identify, where possible, barriers to communication before a consultation. Work out how you are going to rectify this, for example using an interpreter or inviting relatives or carers into the consultation. Continuously develop your skills further; reflect on what could have gone better in an interaction, ask a colleague to observe you and feedback, collect patient feedback, consider courses.
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