| TITLE | RESPOND TO COMPLAINTS |
|---|
Code |
C9 |
Learning Outcome |
- Understand and comply with guidance on complaints from the GMC and other professional bodies.
- Be aware of and comply with local guidance in the management of errors and complaints regarding clinical services or professional practice.
- Be open with patients and colleagues when errors or complaints have arisen and provide a full and frank explanation, taking particular care to ensure that all possible ameliorating measures are taken and explained.
- Respond to any complaint about your clinical practice in a sensitive and professional manner and ensure that the clinical care of the patient is not compromised.
- Respond appropriately to complaints about the clinical practice of other health service professionals in a sensitive and professional manner.
- Document these incidents in the e-Portfolio.
|
Assessment |
MSF Portfolio Part 2 FRCOphth
|
Assessor |
|
Target Year of Achievement |
Year 1 (annual review) |
Related Learning Outcomes |
|
Overview |
- Consider the support you and/or other staff require in coping with a complaint and where that support can be provided.
- Accept that you will get complaints and try and react constructively. Many complaints may appear trivial, but none should be dismissed.
- Act on complaints quickly and learn from your experiences of dealing with complaints. Write a reflective piece in your e-Portfolio.
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Resources |
View Resources |
